Call Centers

News Stories on Customer Relationship Management (CRM)

•  CRM in Financial Services: It's Time to Walk the Walk
  
•  Demand Chain Management Solutions Take Hold With Selling Organizings, According To New Aberdeen Report
  
•  Information Retrieval Software Expanding Reach, Role, says New Delphi Group Report
  
•  Survey Uncovers Significant Weaknesses in I-FM Solution Provider/Customer Relationship
  
•  B2C Shopping Remains Modest in European Union
  
•  KANA Study Reveals Increased Demand for Web Self-Service in the the Retail Industry
  
•  Active eIRM Security Tools Help Detect and Avoid These New Forms of Electronic Assault
  
•  IVR Sales Down as Market Reinvents Itself
  
•  Interactive/Electronic Sales to Reach $36 Billion in 2002
  
•  Gartner Dataquest Says Worldwide Server Market Experienced Flat Growth in Second Quarter of 2002

•  Data Distribution, Migration, and Repurposing Software Market Will Remain Steady Over the Next Five Years
  
•  Demand for Enterprise Storage to Grow at 90% Through 2004
  
•  Networked Call Center Market Set to Grow
  
•  AMR Research Signals the Death of Budgeting as we Know It
  
•  CRM Initiatives Spur Demand for a Host of Customer Service Technologies