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News Stories on Customer Relationship Management (CRM)
CRM in Financial Services: It's Time to Walk the Walk
Demand Chain Management Solutions Take Hold With Selling Organizings, According To New Aberdeen Report
Information Retrieval Software Expanding Reach, Role, says New Delphi Group Report
Survey Uncovers Significant Weaknesses in I-FM Solution Provider/Customer Relationship
B2C Shopping Remains Modest in European Union
KANA Study Reveals Increased Demand for Web Self-Service in the the Retail Industry
Active eIRM Security Tools Help Detect and Avoid These New Forms of Electronic Assault
IVR Sales Down as Market Reinvents Itself
Interactive/Electronic Sales to Reach $36 Billion in 2002
Gartner Dataquest Says Worldwide Server Market Experienced Flat Growth in Second Quarter of 2002
Data Distribution, Migration, and Repurposing Software Market Will Remain Steady Over the Next Five Years
Demand for Enterprise Storage to Grow at 90% Through 2004
Networked Call Center Market Set to Grow
AMR Research Signals the Death of Budgeting as we Know It
CRM Initiatives Spur Demand for a Host of Customer Service Technologies
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crm customer relationship management