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News Stories on Customer Relationship Management (CRM)
Are Enterprises Ready to Invest Seriously in Voice Self-Service Solutions?
E-Mail as Costly as Telephone Support
Collections Experience Enhances Consumer Lending Decision Making and Boosts Yields
Automation of Service Business Delivers Competitive Advantage
IT Managers Believe Order Fulfillment Is Key to Excellent Customer Service
European Banks Drive Customers to the Internet Channel
New Study Identifies Successful Strategies for Implementing Local E-Government
45 Percent of U.S. Adults Will Be Using E-Billing and Payment Applications by 2005
Annual Study Provides a Comprehensive Look at Support Center Operations
Customers Tell Businesses: Deliver Quality Service—or Else
IDC Predicts Growth for Singapore Telecom Services
Permission Email Programs Positively and Negatively Influence Customers' Brand Perceptions
VoIP Services Lag, But Cable Telephony Subscribers Continue to Increase
Spending on STP and Front-to-Back End Integration Delayed by Financial Institutions in Western Europe
U.S. Small and Medium Business Spending on IT Security will Reach $1.4 Billion in 2002
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crm customer relationship management