News Stories on Customer Relationship Management (CRM)

•  Telecom Italia Group Standardizes on Siebel eCommunications
  
•  Oracle Adds Over 30 New Customers During First Quarter
  
•  Sun Microsystems Reports First Quarter Results
  
•  A Customer Intimacy-based Strategy is the Only Sustainable Strategy for the Vast Majority of Financial Service Institutions
  
•  Towergroup Announces New Research - Web Services in Insurance
  
•  IDC Assesses Impact of Consolidation on IT Industry
  
•  Online Activities Help City Officials Learn More About Public Opinion
  
•  Online Activities Help City Officials Learn More About Public Opinion
  
•  AMR Research Predicts the European Applications Market Will Reach $21.3 Billion by 2006
  
• Professional Services Automation Market Continues to Grow

•  Email Usage to Exceed 60 Billion by 2006, According to IDC
  
•  Study Warns That Tactical Cost Benefits of E-Sourcing Could Be Short Lived
  
•  Marketers Are Ready to Spend More on Technology to Measure Campaigns Across Channels
  
•  Gartner Says 2003 is the Year for Even Cautious Enterprises to Begin Web Services Pilot Programs
  
•  Studies Show Strong Link Between Employee Job Satisfaction and Customer Service Quality