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 AMR Research Signals the Death of Budgeting as we Know It

 CRM Initiatives Spur Demand for a Host of Customer Service Technologies



AMR Research Signals the Death of Budgeting as we Know It

AMR Research announced, in a new European E-Business Service report, that there is a fundamental flaw in organisations’ budgeting and management processes in that they neglect the constantly changing nature of business.

The report defines a new application layer, called Enterprise Performance Management (EPM), as the solution for the broken budget problem and as the ultimate goal and point of convergence for all other application categories.

AMR Research explains in the report that the failure to adapt and synchronise operations like budgeting makes the actual performance of an organisation immeasurable against both spending and strategic targets.

EPM melds the deepest tactical reports with the highest-level business objectives and uses powerful analytics to help organisations change their priorities.

EPM is the ultimate end-game for business applications, said Simon Pollard, VP & Service director, European Research at AMR Research.

By setting the performance goals and applying EPM principles, operational and tactical decisions like budgeting can be adjusted to cope with the inevitable tradeoffs that are a part of doing business.

AMR Research identifies different levels of performance management as well as a number of performance accelerators that will help organisations achieve measurable performance gains more quickly. These include depth of analytics, real-time monitoring, incentives and accountability.

The mistake most companies make is looking at tactical performance measurement rather than thinking about holistically managing performance as it is happening, said Pollard. This way of thinking is dying quickly and giving birth to the highest possible level of software application.

Other Highlights

• Company benefits of using EPM can extend as far as exposing errors running into hundreds of percentage points

• User adoption is still with the thought leaders and evangelists but mass adoption is only two years away

• Organisations should embrace EPM but start small by looking at areas that need immediate support and improvement.

 

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