CRM
in Financial Services: It's Time to Walk the Walk
Demand
Chain Management Solutions Take Hold With Selling Organizings, According
To New Aberdeen Report
Information
Retrieval Software Expanding Reach, Role, says New Delphi Group
Report
Survey
Uncovers Significant Weaknesses in I-FM Solution Provider/Customer
Relationship
B2C
Shopping Remains Modest in European Union
KANA
Study Reveals Increased Demand for Web Self-Service in the the Retail
Industry
Active
eIRM Security Tools Help Detect and Avoid These New Forms of Electronic
Assault
IVR
Sales Down as Market Reinvents Itself
Interactive/Electronic
Sales to Reach $36 Billion in 2002
Gartner Dataquest Says
Worldwide Server Market Experienced Flat Growth in Second Quarter
of 2002
Data
Distribution, Migration, and Repurposing Software Market Will Remain
Steady Over the Next Five Years
Demand
for Enterprise Storage to Grow at 90% Through 2004
Networked
Call Center Market Set to Grow
AMR
Research Signals the Death of Budgeting as we Know It
CRM
Initiatives Spur Demand for a Host of Customer Service Technologies
|
Information
Retrieval Software Expanding Reach, Role, says New Delphi Group
Report
In its most recent research into the business use of information
retrieval technologies, market advisor Delphi Group will report
that the information retrieval software market topped $400M in software
license revenue in calendar 2001. This represents a pullback of
10% from the comparable market performance in calendar 2000.
2001 was a challenging year for all enterprise software suppliers,
and the Information Retrieval market was no exception," explains
Hadley Reynolds, Delphi’s Director of Research. "But
we project that this software segment will grow disproportionately
going forward, as the business use of new generation information
retrieval technologies becomes more widespread. Enterprises are
now recognizing the contribution this set of technologies can make
in helping leverage information assets for increased commerce and
a smarter workplace."
In the 2002-04 period, Delphi forecasts that this market will build
from continued weakness in 2002 to expand at a rate in excess of
20% through 2004. Driving the growth will be the adoption by both
Government and Global 2000 firms of advanced information retrieval
and content Web services to enhance the performance of online commerce
initiatives, Web service/self-service experience, and internal collaborative
applications," stated Reynolds.
Delphi’s research identifies five segments of information
retrieval software: Basic Search, Advanced Search, Taxonomy &
Classification, Expertise Management/Question Answering, and Ontologies/Topic
Maps. On a revenue basis, Basic Search is still the leading segment
with 40% on a revenue basis, but both Advanced Search and Taxonomy
& Classification areas have grown substantially, commanding
27% and 23% of the market respectively in 2001.
|
Products & Services 
