About Quantos | Contact us | Search 
Products & Services Fields of Expertise Resource Center Links Press Room Projects Home

 Are Enterprises Ready to Invest Seriously in Voice Self-Service Solutions?

 E-Mail as Costly as Telephone Support

 Collections Experience Enhances Consumer Lending Decision Making and Boosts Yields

 Automation of Service Business Delivers Competitive Advantage

 IT Managers Believe Order Fulfillment Is Key to Excellent Customer Service

 European Banks Drive Customers to the Internet Channel

 New Study Identifies Successful Strategies for Implementing Local E-Government

 45 Percent of U.S. Adults Will Be Using E-Billing and Payment Applications by 2005

 Annual Study Provides a Comprehensive Look at Support Center Operations

 Customers Tell Businesses: Deliver Quality Service-or Else

 IDC Predicts Growth for Singapore Telecom Services

 Permission Email Programs Positively and Negatively Influence Customers' Brand Perceptions

 VoIP Services Lag, But Cable Telephony Subscribers Continue to Increase

 Spending on STP and Front-to-Back End Integration Delayed by Financial Institutions in Western Europe

 U.S. Small and Medium Business Spending on IT Security will Reach $1.4 Billion in 2002



VoIP Services Lag, But Cable Telephony Subscribers Continue to Increase

With both increasing consumer demand for cable voice services and decreasing operator deployment costs, cable telephony has a solid future, according to In-Stat/MDR.

The high-tech market research firm reports that as cable TV operators around the globe have upgraded their hybrid fiber coaxial infrastructure, cable telephony services have become widely available in North America and Western Europe, and as of mid-2002, there were almost 8 million worldwide subscribers.

In addition, total worldwide cable telephony service revenues are expected to rise from $3 billion in 2002 to over $7.5 billion in 2006.

However, cable telephony faces some stiff challenges as operators continue to scale their voice services. “Even with the modest success of cable telephony, the worldwide cable industry is in no position to rest on its laurels,” says Mike Paxton, a Senior Analyst with In-Stat/MDR.

“The industry is experiencing competitive threats from alternative telephony services, less-than-friendly regulatory environments, a global economic slow-down, and numerous marketing and technical hurdles that come with the introduction of voice services.”

Even in the midst of these challenges, most cable operators in North America and Europe remain committed to adding cable telephony service to their existing service portfolios.

In-Stat/MDR also reports that:

- Cable operators like AT&T Broadband, NTL, and Telewest already serve a million cable telephony subscribers each.
- The first small-scale IP-based cable telephony services are expected to become available in North America and Europe in 2003.
- Total worldwide cable telephony subscribers are forecasted to grow from 8.6 million at the end of 2002 to over 22 million by 2006

 

    To the top

191, rue Saint Honore, 75001 Paris, France, Tel. : +33-1-42969046, Fax : +33-1-42964950
154 Sygrou Ave, 176 71 Athens, Greece, Tel. : +30-210-9238186-7, Fax :+30-210-9238184
customer relationship managementcrmcrmcrm